Intended for those who have been previously trained in the Apollo Root Cause Analysis methodology, this webinar will provide an overview of some of the key skills and knowledge needed to take your facilitation abilities to the next level.
This webinar will explain how to:
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Critical elements of a successful facilitation using the Apollo Root Cause Analysis methodology
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Interview best practices
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Best practices for managing incidents
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Essential elements of managing an RCA program
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Databases and tracking action items
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Analyzing systemic causes